Deluxe Wall Decor (“we”, “us”, or “our”) operates the website deluxewalldecor.com (the “Site”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. By using our Site or placing an order, you agree to the practices described here.

1. Information We Collect

Information you provide to us. When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Your name, delivery address, city, and postal code
  • Phone number and email address
  • Order details, including the products you buy and any notes you provide
  • Payment information — for Cash on Delivery we record only the amount due; for any online payments, card or wallet details are entered directly with our payment provider and are not stored by us
  • Messages you send us by web form, email, WhatsApp, or social media

Information collected automatically. When you browse the Site, we and our service providers may collect device and usage data such as your IP address, browser type, pages viewed, referring links, and the date and time of your visit, using cookies and similar technologies (see Section 4).

2. How We Use Your Information

We use your information to:

  • Process, pack, and deliver your orders, and confirm delivery
  • Contact you about your order, returns, or exchanges by phone, WhatsApp, SMS, or email
  • Provide customer support and respond to your enquiries
  • Send you marketing messages, offers, and new-arrival updates where you have signed up (you can opt out at any time)
  • Operate, maintain, and improve the Site and our product range
  • Detect and prevent fraud, abuse, or other harmful activity
  • Meet our legal, tax, and accounting obligations

3. Cookies and Tracking Technologies

Our Site runs on WordPress and WooCommerce, which use cookies that are necessary for core features such as keeping items in your cart and completing checkout. We may also use analytics and advertising cookies to understand how visitors use the Site and to show relevant ads on platforms such as Instagram, Facebook, and TikTok. You can control or delete cookies through your browser settings; disabling essential cookies may affect how the Site works.

4. How We Share Your Information

We do not sell your personal information. We share it only as needed to run our business, with:

  • Courier and delivery partners, so your order can be shipped to you

We ask our partners to protect your information and to use it only for the purposes we specify.

5. Data Retention

We keep your information for as long as your account is active or as needed to provide our services, fulfil orders, resolve disputes, and comply with legal, tax, and accounting requirements. When it is no longer needed, we delete or anonymise it.

6. Data Security

We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

  • Access and correction: you may ask us for a copy of your information or to correct it
  • Deletion: you may ask us to delete your information, subject to our legal obligations
  • Marketing: you can unsubscribe from marketing emails using the link in any message, or by contacting us; you may also ask us to stop marketing messages on WhatsApp or SMS
  • Cookies: you can manage cookies through your browser

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on your request.

8. Third-Party Links and Social Media

Our Site and posts may link to third-party websites and platforms, including Instagram and TikTok. We are not responsible for the privacy practices of those services, and we encourage you to read their policies.

9. Children’s Privacy

Our Site is intended for customers aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

10. International Information

We operate from Pakistan and primarily serve customers within Pakistan. If you access the Site from outside Pakistan, your information may be processed in Pakistan and by service providers located in other countries.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above, and significant changes will be posted on this page. Please review it periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Deluxe Wall Decor

Email: contact@deluxewalldecor.com

Phone / WhatsApp: +92 346 7426136